What happens if it rains?
If bad weather is forecast for the day of your party or event we strongly recommend trying to change the location to an inside area to avoid disappointment. If this cannot be done we do offer a wet weather cancellation on our equipment.

Cancellation is free of charge if it is up to 48 hours before your event. If bad weather is forecast for the day of your hire we will contact you to discuss arrangements. WE DO NOT HIRE OUR EQUIPMENT OUTDOORS IF HEAVY OR PERSISTENT RAIN IS FORECAST OR IF WINDS INCLUDING GUSTS OF OVER 24 MPH ARE FORECAST.

This is for everyone's safety. If we have not contacted you and rain is forecast in your area please call us immediately. If it rains during your event you should make sure that everybody is off the castle and switch off the power. Do not use the equipment in wet or windy conditions as they can become dangerous and this will increase the chances of having an accident.

Yours and your guests safety is paramount to all at J&C Events.

If we cancel for any reason you will not incur any costs and any deposits taken will be fully refunded (in accordance with the T&C’s).

Do your castles fit indoors?
Yes some do fit indoors (halls usually) but please let us know if this is what you are planning, some castles will not fit due to their height.

Can adults use your equipment?
Only certain equipment is available for the use of adults. Most bouncy castles are for the use of children up to the age of 14, however please discuss this when contacting us regarding your booking.

How long can I keep the castle for?
We will deliver on the day of your event (unless otherwise arranged) between 06.30 - 11am. Collections start from 5pm.  

Overnight hire can sometimes be arranged depending on availability.  This will be charged at £25, however collection will be the following morning.  

If your event is in a hall we will arrange with you times to deliver and collect.

We can be very flexible with timings

Can you take the equipment through our house?
We prefer an outside access but if this is not possible please let us know and we will deliver the right equipment for you that will fit through your house, size permitting.

Can I cancel? Will I have to pay?
You can cancel your booking up to 48 hours prior to delivery, failure to do so will result in the loss of your £20 deposit taken at the time the booking was made.

Your deposit will be fully refunded should you cancel within the T&C’s.

How much electric does it use?
Our equipment uses minimal amount of electricity and is on average approximately £2 per day.

Can you set-up the bouncy castle safely on hard-standing grounds for example tarmac or concrete?

If the bouncy castle is to be set-up on a hard-standing surface, then it must be smooth and clear from any debris and sharp objects. We will survey the area on arrival and if we find the ground to be inadequate, we will have no choice but to cancel your booking. We encourage you to be sure about the area you wish to have the hire as any deposits taken will not be refunded.

Are you covered by insurance?

We are covered with £5 million of public liability insurance.

Do you have Risk Assessments for your inflatables?

Yes, please click the links below to review.

• Bouncy Castle Risk Assessment

Do you provide hire outside of the areas listed?

If you're outside of our listed areas please contact us as we will always endeavour to help where we can however there may be some factors that can either limit us or help us support you with your event.

Are your bouncy castles ?

All of our equipment is tested and certificated to regulation standard all of which can be produced upon request.

Can I collect and setup the inflatables myself ?

Unfortunately no, this is for safety and insurance reasons, we will deliver set-up/pack up and collect ourselves.

How do I book?

Please contact us contact us via email or phone, alternatively you fill out our contact form and we will call you to discuss your booking requirements.

Bookings are only final once a deposit is taken and a confirmation email has been sent.

Do you give discounts?

Discounts are available when hiring multiple items, please contact us to discuss.

How do I pay?

We accept cash, direct bank transfer or Paypal friends and family for payments only, cheques or Bacs payments will have to be cleared in our bank before any bookings will be confirmed.

Is there anything I need to do to prepare the area for where the bouncy castle will be located?

All we ask is that you ensure that the area is substantial enough for the product you have chosen and the area is clear of all debris, rubbish, stones and any animal mess. We will survey the area on arrival and may ask you to clear some of the area if necessary.

Do you charge for delivery?

At this present time we do not charge for delivery to any of our listed areas, if you are unsure please do not hesitate to contact us to clarify.

Do I need to give much notice for a booking?

You can book any time, however as the warmer weather sets in bookings can become very busy, so we recommend to book as early as possible to avoid disappointment. However you can contact us on the day as we may have availability and will endeavour to help where we can.

How much does it cost?

Please check our hire pages for costs.

When are your bouncy castles available?

We operate 7 days a week all year round (including bank holidays) subject to weather.

Do I have to pay a deposit?

A £20 deposit is required to confirm your booking.

Due to food and drink, confetti, face paints, silly string etc. being taken onto and causing damage/mess to the inflatables an additional £20 cash cleaning fee will be required on set up. This is fully refundable if the terms and conditions of the hire regarding damage and cleanliness are followed and the inflatable is returned to us in good condition.

How long does it take to set up/inflate/deflate/pack up the bouncy castle?

The bouncy castles take approximately. 20-25 minutes to set-up/pack up. However this is only an estimate, depending on which castle you hire.

When I hire the castle is there anything I need to provide?

You will need to provide a 240 volts mains power supply, when we deliver the unit, you will be required to read and sign our hire agreement. If you fail to do this it will result in your booking being cancelled and deposits being retained

Do you supply safety instructions?

Yes we provide detailed safety instructions with every hire. These will detail all the do’s and don’ts for the use of our equipment.